Course Aim

To highlight a range of skills and practical strategies in order to develop a more assertive personal style.

Course Objectives

By the end of the session you will be able to:

• Define what being assertive actually means;

• Identify your current Assertive, Passive & Aggressive behaviour profile & highlight the possible implications;

• Discuss assertive behaviour in relation to appreciating ‘Rights’ and ‘Responsibilities’;

• State how to effectively use the ‘Broken Record’ technique;

• Identify the key ‘Power Words’ of assertive communication and how to use them;

• List the components of the ‘I Language’ assertiveness technique and practice how to use it;

• State the formula of how to give instructions assertively;

• Highlight a range of simple assertive communication habits which will help make a big difference to the impact you have on others;

• Discuss how to use the range of assertiveness techniques in your workplace;

• Note key learning points and any specific activities on your Action Plan.

Style of the Course

A mixture of training methods will be used including group activities and exercises, group discussion, some individual work, personal profiling, action planning and direct input from the Trainer.

Duration

1 Day.