Assertiveness Skills

Course Aim

To highlight a range of skills and practical strategies in order to develop a more assertive personal style.



Course Objectives

By the end of the session you will be able to:

  • Define what being assertive actually means;


  • Identify your current Assertive, Passive & Aggressive behaviour profile & highlight the possible implications;


  • Discuss assertive behaviour in relation to appreciating ‘Rights’ and ‘Responsibilities’;


  • State how to effectively use the ‘Broken Record’ technique;


  • Identify the key ‘Power Words’ of assertive communication and how to use them;


  • List the components of the ‘I Language’ assertiveness technique and practice how to use it;


  • State the formula of how to give instructions assertively;
  • Highlight a range of simple assertive communication habits which will help make a big difference to the impact you have on others;


  • Discuss how to use the range of assertiveness techniques in your workplace;


  • Note key learning points and any specific activities on your Action Plan.



Style of the Course

A mixture of training methods will be used including group activities and exercises, group discussion, some individual work, personal profiling, action planning and direct input from the Trainer.




1 Day.