Business Process Management Training Course

Business Process Modeling is the activity of analyzing and presenting an end to end business process. There are several reasons an organization may want to do this, for example, if they are looking to make improvements to the way they do things.

This course will teach you how to elicit, analysis, document and validate business processes and use that knowledge to improve the way work is done in the organization.

You will do this by using industry recognized standards which means you will be able to present the process in a way which is both consistent and easy to understand. This will allow you and others to identify opportunities for improvement, design new or changed processes and add value to your organization.

Program Objectives

By the end of the course, participants will be able to:

§ conduct an analysis assignment to elicit either existing or new business processes

§ understand the use of “as-is” and “to-be” models in business process improvement

§ present these processes in a model, using recognized and consistent standards

§ identify effective measures that will contribute to understanding the performance characteristics of the processes

§ identify opportunities for improvement using an approach that will encourage positive engagement from the business community

§ understand the broader context within which business process modeling should be performed to promote the greatest value to their organization.

Targeted Audience

§ New Business Process Analysts and Enterprise Analysts who need a solid BPM framework to work within.

§ New and experienced Business System Analysts who need practical tools and techniques that will help them understand the impact that their I.T. projects will have on business processes.

§ Project Managers who have responsibility for projects with significant business process change impact and who need a roadmap to ensure success.

§ Business personnel who are responsible for, or become involved in, modeling their organization’s business processes.

Note 1: Participants are expected to have some understanding of basic business practice, and to have been exposed to organizational workflow.

Note 2: IT experience is not a prerequisite; the course has relevance to other areas of the organization.

Program Content

BUSINESS PROCESS MODELING – INTRODUCTION AND OVERVIEW § Build up a common language for business process

§ Clarify communication about business processes

§ Understand business process architecture

§ Discuss the value that Business Process Management provides the business

MODELING A BUSINESS PROCESS § Understand process components

§ Become familiar with established modeling standards, e.g. UML and BPMN

§ Practical tips and techniques for modeling processes

§ Practice developing process diagrams using UML and BPMN

ELICIT BUSINESS PROCESS KNOWLEDGE § Understand the importance of identifying process stakeholders and engaging both the business and technology groups

§ Identify sources of process knowledge

§ Gather process information using appropriate techniques

§ Know what information about the process is essential

§ Distinguish “process” models

§ Model the “right” process information

§ Practice stakeholder identification and mapping project scope

§ Document IGOE’s (Input, Guide, Output and Enabler)

§ Practice modeling a handoff activity process map

§ Learn how to add detail to a summary process map and when to stop

ANALYSE CURRENT BUSINESS PROCESS § Prioritizing the focus of analysis

§ Understanding how to use the information gathered in modeling and measurement

§ Discuss leverage points and review assessment through SWOT, Value Stream Mapping and Process Enablers

§ Practice identifying leverage points by evaluating related process enablers

MEASURING BUSINESS PROCESSES § Determine the appropriate measurements

§ Practice defining measurement areas and criteria

IDENTIFY PROCESS IMPROVEMENTS § Research innovative processes

§ Evaluate alternatives

§ Design new processes

§ Practice identifying process improvements by revisiting related process enablers and developing the future state model

SUPPORTING ANALYSIS AREAS FOR BUSINESS PROCESS MODELING § Understand the need for Gap Analysis to develop an implementation path

§ Discuss positive and negative process risks; identification and analysis

§ Understand the importance of Change Management, e.g. managing the people side of change, and business process improvement


Material is produced by Software Education and is endorsed by the International Institute of Business Analysis (IIBA®) and is aligned with the Business Analysis Body of Knowledge® (BABOK®).

This course will contribute 21 CDUs (Continuing Development Units) towards trainees Certificate of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) certification.