This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
The ITIL best practice is composed of five core disciplines:
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
The ITIL best practice is composed of five core disciplines:
Day 1 | Day 2 | Day 3 |
Service Management as a Practice | Day 1 Review | Day 2 Review |
Service Lifecycle | Service Design (completion) | Continual Service Improvement |
Service Strategy | Service Transition | Technology & Architecture |
Service Design | Service Operation | Exam Preparation & Sample Exam |
Homework – Review of Days Materials |