COURSE ENQUIRY

Customer Care – Riyadh

Thursday, Feb 6, 2020

9:00am – 4:00pm

Course Location


Riyadh
Days
Hours
Minutes
Seconds

Course Aim To highlight a range of skills and good practice in order to deliver consistently high-quality levels of customer care. Course Objectives By the end of the session you will be able to:

  • Identify the difference between an internal customer and external customer;
  • State the basics of what your customers want and need;
  • Identify the three important factors of customer service;
  • State what is meant by the ‘ABC of customer care’;
  • State the importance of first impressions and perception;
  • Identify and develop a range of basic customer care standards that you can…

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Course Aim

To highlight a range of skills and good practice in order to deliver consistently high-quality levels of customer care.

Course Objectives

By the end of the session you will be able to:


  • Identify the difference between an internal customer and external customer;



  • State the basics of what your customers want and need;



  • Identify the three important factors of customer service;



  • State what is meant by the ‘ABC of customer care’;



  • State the importance of first impressions and perception;



  • Identify and develop a range of basic customer care standards that you can use in your organisation;



  • Identify reasons why customers might complain and the four types of complainer;



  • State how to deal effectively with customer complaints;



  • State a range of customer care ‘Do’s and Don’ts’



  • Discuss the benefits of using ‘proactive’ rather than ‘reactive’ language when communicating with your customers;



  • Identify what you can do to go ‘the extra mile’ with your customers;



  • Note key learning points and any specific activities on your Action Plan.


 

 

Style of the Course

A mixture of training methods will be used including group activities and exercises, group discussion, some individual work, action planning and direct input from the Trainer.

 

 

Duration

1 Day.

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