Soft Skills 1

Presentation Skills + Time Management + Communication Skills

 

Presentation Skills

Theory & Practice

Aim

To highlight a range of skills and good practice to enable the development and delivery of effective presentations.

Objectives

By the end of the session you will be able to:

  • State the 3 Stages in giving a presentation;
  • Identify how to develop and prepare a presentation ‘from scratch’;
  • State some of the keys to practicing a presentation in the right way;
  • State the 3 Golden Rules of delivering a presentation;
  • Identify good practice in relation to using basic visual aids;
  • Identify how to best reflect upon and review a presentation;
  • State the range of memory aids and select the most appropriate for you;
  • Highlight the difference between an Aim and an Objectives and practice developing them;
  • State techniques to assist with the perception of a positive personal impact;
  • Identify the range of Learning Styles and become aware of your own;
  • Prepare and practice a number of brief presentations and receive feedback.
  • Note key learning points and any specific activities on your Action Plan.

 

Time Management

Course Aim

To highlight a range of techniques and good practice leading to more effective management of time, personal productivity and prioritization of tasks.

Course Objectives

By the end of the session you will be able to:

  • Identify what time management is.
  • State typical reasons why your time might be mis-used.
  • State the key elements of the Urgent and Important Model.
  • Identify the importance of working with your own energy cycles.
  • Identify your current ‘time stealers’ and possible solutions.
  • State a range of tools and techniques leading to more productive and effective use of your time.
  • Identify simple methods to assist with prioritization of your tasks;
  • Identify how to effectively undertake and interpret a personal ‘Time Log’.
  • Note key learning points and any specific activities on your Action Plan.

 

Communication Skills

Course Aim

To highlight a range of skills and strategies in order to improve the impact of your face to face and telephone communications.

Course Objectives

By the end of the session you will be able to:

  • State the components of the Communication Cycle;
  • Identify potential barriers to effective communication and basic solutions;
  • Identify your own Behavioural Style and recognise how to effectively deal with other styles;
  • State the impact of your verbal, vocal and non-verbal communication;
  • Identify your current verbal predicates (preferred use of word styles);
  • State the impact of your vocal inflections on others;
  • State some basic good practice in relation to your body language;
  • Identify what is meant by ‘rapport’ and how you can build it into your communication with others;
  • State a range of questioning styles and demonstrate good practice in posing effective questions;
  • Identify the importance of active listening;
  • Identify some of the reasons why people can be ‘difficult’ to deal with;
  • Identify your top tips for dealing with difficult people and challenging conversations;
  • Note key learning points and any specific activities on your Action Plan.